Cancellation policy

At Daily Rice, we want your experience to be as flexible as your home cooking. We understand that plans change, and we’ve designed our subscription to be easily managed.

1. The "Skip or Cancel" Flexibility

You are never locked into a long-term contract. You have the following options:

  • Skip a Week: If you’re going away or just need a break, you can skip any individual delivery through your account settings.

  • Pause Your Subscription: If you aren't sure when you'll want your next box, you can pause your account indefinitely.

  • Cancel Permanently: You can deactivate your account at any time.

2. The Golden Rule: The Cut-Off Time

Because we source fresh Asian ingredients specifically for your order to minimize food waste, we require a "lock-in" period.

  • Deadline: Any cancellation or skip must be processed by 11:59 PM (AEDT) 6 days prior to your scheduled delivery day.

  • Late Cancellations: If you cancel your subscription after the cut-off time, your order for that week has already been sent to our suppliers and packing team. You will be charged for that final box, and your cancellation will take effect the following week.

3. How to Cancel

We believe in making it easy to leave (though we’ll be sad to see you go!).

  1. Log in to your account at www.dailyrice.com.au.

  2. Navigate to Settings or Subscription Management.

  3. Follow the prompts to "Deactivate" or "Cancel Subscription."

  4. You will receive a confirmation email. If you do not receive this email, please contact us at daily.rice.company@gmail.com to ensure your request was processed.

4. Refunds and Credits

  • Change of Mind: Due to the perishable nature of our fresh ingredients, we do not offer refunds for "change of mind" once the cut-off period has passed.

  • Quality Issues: If your ingredients arrive damaged, or if an item is missing, please take a photo and email us at daily.rice.company@gmail.com within 24 hours of delivery. We will investigate and, at our discretion, provide a credit toward your next box or a partial refund.

  • Non-Delivery: If your box is not delivered due to an error on our part or our courier’s part, we will provide a full refund or a replacement delivery.

5. Failed Payments

If a weekly payment fails, we will attempt to contact you. However, if payment is not cleared by the cut-off time, we reserve the right to skip your delivery for that week to ensure we aren't sourcing ingredients that haven't been paid for.