Delivery
Frequently asked questions
Can I provide delivery instructions
Yes you can!
To add delivery instructions:
- Log in and go to User information.
- Under My Address Book, click Edit.
- In the "Where can the package be left?" field, select Special Request.
- Enter your instructions and click Save.
Can I have my box delivered at a specified hour?
While we provide a set delivery window during signup, we cannot guarantee a specific arrival time due to shipping distances.
However, drivers typically follow the same route each week, so you can generally expect your box around the same time every delivery day
Can my box be left in a parcel locker room?
Yes! Our drivers can use parcel lockers as long as the box fits. If it’s too large, they will leave it on the parcel room floor.
To ensure a smooth delivery, please update your delivery instructions to include instructions for leaving at a parcel room.
Can I have my box delivered to a business address?
Yes, we deliver to businesses! To set this up:
- Update your address and include your business hours in the "Delivery Instructions."
- Get permission from your employer or the building owner first.
- Be available: If you or a receptionist aren't there to receive the box, we’ll do our best to contact you.
When and Where does Daily Rice deliver?
We currently deliver to Sydney and many surrounding areas!
To see if we’re in your neighborhood yet, please check your postcode on our homepage during signup. If we don’t reach you just yet, hang tight—we are constantly working to expand our reach in the future.
What are the shipping costs?
Our shipping fee for all orders is $10.99
How are the ingredients kept fresh during transit?
To guarantee optimal freshness, we tailor our packaging based on your distance from our Sydney kitchen. For local deliveries, we use chilled ice packs to keep your ingredients cool. For deliveries traveling further across the metro area, we add high-quality insulated liners and utilize temperature-controlled transport to ensure your box remains perfectly fresh throughout its journey.
What should I do if my delivery is late or did not arrive?
We’re sorry your box hasn’t arrived! While we aim for on-time delivery, delays occasionally happen.
What to do:
- Track your box: Use the link sent to you via SMS for real-time updates.
- Check your food: Once it arrives, check the cool bag. If proteins and chilled items are still cold, they are safe to use.
- Contact us: If the window has passed and your box hasn't arrived, or if any ingredients are no longer cold, please reach out to our Customer care team.